About Cadence Health
Cadence Health is focused on improving all aspects of the healthcare continuum including patient satisfaction, operational efficiency, quality, and revenue management. Our methodologies focus on the concept of creating sustainable change from within by training and using your staff and managers as the "process experts."

Cadence Health was founded by Adrienne Dickerson. Adrienne has extensive experience in hospital operations including patient throughput, managed care contracting, revenue cycle, IT implementation, decision support, and facility-wide process improvement.  She spent 5 years at VHA Georgia and was responsible for leading improvement efforts at over 40 member hospitals. Additionally, Adrienne worked for several years on the IT Vendor side of health care designing and implementing patient flow software. Throughout her career Adrienne has focused on working with hospitals and other organizations to expand the use of traditional Industrial and Systems Engineering techniques in the health care setting. 

Adrienne graduated with honors from the Georgia Institute of Technology with a Bachelor’s of Industrial Engineering and a Master’s of Science in Health Systems. She was on the board of the GA HIMSS Chapter from 1998-2007 and is also a Senior member of the Institute for Industrial Engineers (IIE) and a Dimplomate with the Socienty for Health Systems (SHS).  She has been published in “Industrial Engineer,” the national publication for IIE, and has presented at several national conferences regarding benchmarking, process improvement, and operational dashboards. 

What is Industrial and Systems Engineering?
The basic concept is simple: Decrease variation by standardizing your processes and improved quality will result.

Many of the tools we use are familiar only as buzz words used by consulting groups such as Lean and Six Sigma. These are frameworks within which companies have applied Industrial Engineering tools to create a culture of change and efficiency by making quality and customer satisfaction the responsibility of every employee from CEO to assembly line worker. Many of the same principles can apply in healthcare. Every staff member, whether nurse or registrar, is responsible for ensuring quality and satisfaction for all customers (internal and external).