is focused on improving all aspects of the healthcare
patient satisfaction, operational efficiency, quality,
and revenue management. Our methodologies focus on
the concept of creating sustainable change from within
by training and using your staff and managers as
the "process experts."
Health was founded by Adrienne Dickerson. Adrienne has extensive
experience in hospital operations including patient
throughput, managed care contracting, revenue cycle, IT implementation,
decision support, and facility-wide process improvement.
She spent 5 years at VHA Georgia and
was responsible for leading improvement efforts at over 40 member
hospitals. Additionally, Adrienne worked for several years on the IT
Vendor side of health care designing and implementing patient flow
software. Throughout her career Adrienne has focused on working with
hospitals and other organizations to expand the use of traditional
Industrial and Systems Engineering techniques in the health care
graduated with honors from the
Georgia Institute of Technology with a Bachelor’s of Industrial
a Master’s of Science in Health Systems. She was on the board of the GA
HIMSS Chapter from 1998-2007 and is also a Senior member of the
Institute for Industrial Engineers (IIE) and a Dimplomate with the
Socienty for Health Systems (SHS). She has been published in
Engineer,” the national publication for IIE, and has presented at
national conferences regarding benchmarking, process improvement, and
is Industrial and Systems Engineering?The basic concept is simple: Decrease variation by standardizing your processes and improved quality will result.
of the tools we use are familiar only as buzz words
used by consulting groups such as Lean and Six Sigma.
These are frameworks within which companies have
applied Industrial Engineering tools to create a culture of change
and efficiency by making quality and customer satisfaction
the responsibility of every employee from CEO to
assembly line worker. Many of the same principles can apply in
healthcare. Every staff member, whether nurse or
registrar, is responsible for ensuring quality and
satisfaction for all customers (internal and external).